Refine the scope of the Code:

• By focusing the scope on residential landline services
• By excluding business landline services and copper landline services
• By excluding suppliers of ‘health care services’

Clarify requirements regarding communication of Code information:

• By ensuring consumers cannot switch services or technology without being aware of Code information
• By removing the application form template from the Code

Improve the operation of the Code:

• By stating that ‘medical and other safety alarms’ are an appropriate means
• By allowing contact with the 111 emergency service via a ‘qualified third party’
• By allowing testing rather than replacement of means every 36 months
• By allowing an application to be deemed withdrawn if an appropriate means is rejected
• By removing the automatic loss of vulnerable status when moving premises

Disclosure changes:

• By requiring providers to disclose the number of withdrawn and accepted applications, and to maintain an accurate record of that information
• By requiring providers to disclose information on the time taken to provide an appropriate means to a vulnerable consumer, from the date the vulnerable consumer’s application was accepted